Manchester Grand Hyatt San Diego

Maria (family with young children)
8.3 Very Good

: Room was spacious, harbor view was really nice, comfortable beds. Location was great, next to the seaport, 10 minute walking distance to the gaslamp district, 10 minute car ride to the zoo. Breakfast buffet was amazing, with several healthy options (different fruits, yogurts, oatmeal, toasts), omelette station,... Staff at check in and check out was very attentive and professional, even if, due to renovations, there was no actual lobby and the check in was on the street. Hotel is very family friendly, with pool and game area for kids, but there is also a quieter area with spa and pool for adults.

: Breakfast was included in our room rate and the buffet was really good, however the logistics of it were chaotic, since the dining room is too small for such a large hotel at peak time, and they do a very poor job at keeping track of the reservations. On the first day we had waited for 20 minutes and upon checking with the person in charge she said that she had the indication we were already seated. On the second day the wait time was 40 minutes (!!) and at some point after a long wait they couldn't find our reservation. To minimize errors and misunderstandings, they should just call people out by the room number instead of names or surnames (several times mispronounced) to clearly identify the right person/group.

Doug (young couple)
6.3 Pleasant

: Location

: In dire need of a complete restoration.

Jaimie (family with young children)
8.3 Very Good

: During construction-found it difficult to maneuver around. Especially w elderly parents. We’ve always stayed here so was a bit disappointed this time. Know it will be back to “great” as soon as construction is over tho.

Rachael (young couple)
8.8 Excellent

: The Grand Breakfast was great! Everyone was very friendly and helpful. Lots of good food nearby.

: They could definitely have more quality soap/shampoo/lotion. The ones they have are not great at all, especially for the cost of the hotel.

Armando (young couple)
8.8 Excellent

: Location and great view from the bar at the top.

: Lobby under construction. Crowded breakfast buffet.

Michael (family with young children)
7.5 Good

: Location was fantastic. Checking in was easy. Could have told us a bit more about the hotel and how to get to the room. Room was very nice though the bed and pillows weren't that great. View was fantastic.

: Took three times for my key to work for the Parking Garage. Parking spots are very tight in that garage.